Refund policy

NAUGHTELLE Return and Refund Policy

At NAUGHTELLE, we want you to feel confident when shopping with us. Please read this Return and Refund Policy carefully before making a purchase.

For any questions regarding returns or refunds, please contact us at naughtelle@gmail.com.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

In the same condition that you received it;
Unused, unworn, unwashed, and undamaged;
With all original tags, labels, hygiene liners, and packaging attached;
In its original packaging;
Accompanied by a receipt or proof of purchase.

Items that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To initiate a return, please contact us at:

naughtelle@gmail.com

Please include your order number, the item you wish to return, and the reason for your return request.

If your return is accepted, we will send you instructions on how and where to send your package.

Items returned to us without first requesting and receiving return authorization will not be accepted.

3. Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the item is confirmed to be defective, damaged, or incorrect.

We recommend using a trackable shipping service, as NAUGHTELLE is not responsible for returned items that are lost, delayed, or damaged in transit.

Original shipping charges are non-refundable unless required by applicable law or unless the return is due to our error.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.

If your item is defective, damaged, or if you received the wrong item, please contact us as soon as possible at naughtelle@gmail.com so we can assess the issue and make it right.

Please include:

Your order number;
A description of the issue;
Clear photos of the item and packaging.

If the issue is approved, we may offer a replacement, store credit, refund, or another suitable solution in accordance with applicable law.

5. Non-Returnable Items

For hygiene, health, and safety reasons, certain items cannot be returned.

The following items are final sale and non-returnable unless they arrive defective, damaged, or incorrect:

Lingerie;
Underwear;
Bodysuits;
Hosiery;
Swimwear;
Intimate apparel;
Items with removed hygiene liners, tags, or seals;
Beauty, cosmetic, or personal care products that have been opened or used;
Personalized, custom-made, or special-order items;
Gift cards;
Sale, clearance, or final sale items.

Due to the intimate nature of lingerie and underwear, and in accordance with applicable hygiene and consumer safety standards in the United States, we cannot accept returns or exchanges of lingerie, underwear, or intimate apparel once delivered, except where the item is defective, damaged, or incorrect.

Please contact us at naughtelle@gmail.com if you have questions about whether a specific item is eligible for return before sending it back.

6. Sale Items and Gift Cards

Unfortunately, we cannot accept returns or provide refunds for sale items, clearance items, final sale items, or gift cards, unless required by applicable law or unless the item is defective, damaged, or incorrect.

7. Exchanges

The quickest way to ensure you receive the item you want is to request a return for the eligible item you have.

Once your return has been accepted and approved, you may place a separate order for the new item.

Please note that non-returnable items, including lingerie, underwear, and intimate apparel, are not eligible for exchange unless defective, damaged, or incorrect.

8. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a reason.

However, this right may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.

To be eligible for return under the EU cooling-off period, the item must be:

In the same condition that you received it;
Unused, unworn, unwashed, and undamaged;
With all original tags, labels, hygiene liners, and packaging attached;
In its original packaging;
Accompanied by a receipt or proof of purchase.

Lingerie, underwear, intimate apparel, beauty products, and other hygiene-sensitive items may be excluded from the right of withdrawal where permitted by applicable law.

9. Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank, credit card provider, or payment processor to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at:

naughtelle@gmail.com

10. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete shipping address, we may deduct any shipping, return shipping, customs, duties, taxes, or handling costs from any refund where permitted by law.

NAUGHTELLE is not responsible for delays, losses, or additional costs caused by incorrect shipping information provided by the customer.