Shipping policy

NAUGHTELLE Shipping Policy

Thank you for shopping with NAUGHTELLE.

We offer trackable international shipping. Delivery times may vary depending on your location, the shipping carrier, customs processing, and the efficiency of your local postal service.

Please note that all delivery times listed below are estimates based on previous shipping experience and are not guaranteed.

For any shipping questions, please contact us at naughtelle@gmail.com.

1. Shipping Destinations

NAUGHTELLE offers international shipping to selected countries and regions.

Available shipping options, costs, and estimated delivery times will be displayed at checkout where applicable.

2. Estimated Delivery Times

Estimated delivery times are as follows:

Destination	Estimated Delivery Time	Carrier
United States & Canada	3–7 business days	USPS
United Kingdom & Europe	5–14 business days	Evri, Royal Mail
Rest of the World	7–21 business days	Local postal service / international carrier

Delivery may take longer due to factors outside our control, including but not limited to local delivery delays, customs inspections, customs clearance delays, public holidays, weather conditions, postal service disruptions, or incorrect shipping information.

3. Order Confirmation

After your payment has been processed, an order confirmation email will be sent to the email address provided at checkout.

Once the confirmation email has been sent, your order will begin processing.

Please review your order confirmation carefully and contact us immediately at naughtelle@gmail.com if any information appears incorrect.

4. Processing Time

Order processing may take up to 1–3 business days.

Processing includes checking, preparing, packing, and sending your order to the postal service or shipping carrier.

Once your order has been processed and shipped, a tracking number will be sent to you by email.

Orders are processed on business days only. Business days do not include weekends or public holidays.

If you place your order after 11:45 AM Central Standard Time on Friday, or during the weekend, your order will be processed and shipped the following business week.

5. Tracking Information

All shipped orders include tracking where available.

Once your order has shipped, you will receive an email with your tracking number and tracking details.

Please allow some time for tracking information to update after the carrier receives your parcel.

6. Shipping Delays

While we do our best to ship all orders as quickly as possible, delivery delays may occur.

NAUGHTELLE is not responsible for delays caused by:

Customs inspections or clearance delays;
Local postal service delays;
Courier or carrier disruptions;
Incorrect or incomplete shipping addresses;
Weather conditions;
Public holidays;
High-volume shipping periods;
Events beyond our reasonable control.

Delivery estimates are provided for guidance only and are not guaranteed delivery dates.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, import taxes, or local fees required by their country.

NAUGHTELLE is not responsible for delays caused by customs processing.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

NAUGHTELLE is not responsible for orders delayed, lost, or returned due to incorrect, incomplete, or inaccessible shipping information.

If you notice an error in your shipping address, please contact us immediately at naughtelle@gmail.com. We will do our best to help, but we cannot guarantee that changes can be made once an order has started processing or has shipped.

9. Lost, Missing, or Returned Packages

If your package appears to be lost, delayed, or marked as delivered but not received, please contact the shipping carrier first using your tracking information.

You may also contact us at naughtelle@gmail.com, and we will do our best to assist you.

If an order is returned to us due to an incorrect address, failed delivery attempt, refusal to pay customs fees, or failure to collect the package, additional shipping fees may apply to resend the order.

Shipping fees are non-refundable unless required by applicable law.

10. Order Payment

All customers are charged at the time of purchase.

All payments are processed in USD.

If you pay in your local currency, your bank or payment provider will handle the currency conversion from USD to your local currency. Exchange rates and additional conversion fees may vary depending on your bank or payment provider.

NAUGHTELLE is not responsible for currency conversion rates, international transaction fees, or charges applied by your bank or payment provider.